Refund policy

Returns & Refund Policy

At Wildmark Engraving, every item is made to order and often personalised specifically for you. We take great care in producing each order to a high standard before it is dispatched.

Returns

As all of our products are made to order and/or personalised, we do not accept returns or exchanges if you change your mind, order the wrong item, or no longer require your purchase.

Please ensure all personalisation details, spellings, colours, sizes and other customisation options are correct before placing your order, as these cannot be amended once production has begun.

Damaged or Faulty Items

If your order arrives damaged during transit or you believe there is a manufacturing fault, please contact us within 48 hours of delivery.

To help us resolve the issue as quickly as possible, please email the following to wildmarkeng@outlook.com:

Your order number
A description of the issue
Clear photographs of:
- The damaged or faulty item
- The packaging (including any visible damage)
- The shipping label

Once we have reviewed your claim, we will offer an appropriate resolution. This may include:

A replacement item at no additional cost, or
A full refund where a replacement is not appropriate.

Incorrect Orders

If you receive an item that differs from what you ordered due to an error on our part, please contact us within 48 hours of delivery. We will arrange for the issue to be resolved as quickly as possible.

Refund Processing

Where a refund has been approved, it will be processed back to your original payment method. Please allow 5–10 working days for the refund to appear, depending on your payment provider.