Here's a professional Shipping Policy tailored for Wildmark Engraving. It reflects your made-to-order business and is suitable for a UK Shopify store.

Shipping Policy

Last Updated: 13 July 2026

Thank you for shopping with Wildmark Engraving. As many of our products are made to order and personalised, please read our shipping information below before placing your order.

Processing Times

All orders are made to order and are produced once payment has been received.

Our standard processing time is 3–7 working days, although this may vary during busy periods or seasonal demand.

If your order includes personalisation, production will not begin until we have received all required customisation details.

UK Shipping

We currently ship throughout the United Kingdom.

Orders are dispatched using trusted courier services, including Royal Mail, unless otherwise stated at checkout.

Estimated delivery times begin once your order has been dispatched and are not included within our processing time.

Typical delivery estimates are:

• Royal Mail Tracked 48: 2–3 working days

• Royal Mail Tracked 24 (where selected): 1–2 working days

Delivery estimates are provided as guidance only and cannot be guaranteed.

Free UK Delivery

We offer free UK delivery on orders over £20.

The applicable shipping options and charges for orders under £25 will be displayed during checkout.

International Shipping

We do not offer international shipping at this time. 

Delivery Delays

Once an order has been dispatched, delivery is the responsibility of the shipping carrier.

While we will always assist where possible, Wildmark Engraving cannot be held responsible for delays caused by:

• Courier service disruptions

• Severe weather

• Customs processing

• Industrial action

• Incorrect delivery information provided by the customer

• Other circumstances beyond our reasonable control

Incorrect Shipping Addresses

Please ensure your delivery address is correct before completing your order.

If an incorrect address is provided and your order has already entered production or been dispatched, we may be unable to amend it.

Wildmark Engraving is not responsible for orders delivered to an address supplied incorrectly by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photographs of the damaged item

• Photographs of the packaging

• Photographs of the shipping label

If your parcel has not arrived within a reasonable period after dispatch, please contact us and we will work with the courier to investigate.

Where a parcel is confirmed as lost or significantly damaged in transit, we will arrange an appropriate resolution, which may include a replacement or refund.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Please allow a short period for tracking updates to appear after receiving your dispatch confirmation.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: wildmarkeng@outlook.com

We aim to respond to all enquiries within 1–2 working days.

This policy complements your Returns & Refund Policy and Terms of Service. Together, they provide customers with clear expectations about order processing, delivery, and what happens if an issue arises.